Frequently Asked Questions

  • What kind of security do you have?

    JW Storage takes great pride in protecting your belongings and strives to provide the necessary security. We feature an electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities and individual door locks available for purchase.

  • Can anybody get on to the property or do you need a PIN number?

    JW Storage has an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.

  • Do you have video cameras?

    JW Storage uses video cameras as a security measure. Cameras are located at the point of entry and exit and other areas around the facility.

  • Do I get a lock when I rent a unit?

    You can purchase a new lock from the Front Office of the JW Storage facilities. We offer disc locks for sale, the cost is $15. You may also use your own lock on the unit, we recommend using a disc lock.

  • What is a roll-up door?

    Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

  • How far in advance can I book a reservation?

    We give you the flexibility to book a reservation up to 7 days in advance to help you plan ahead.

  • Do you accept credit cards?

    We accept all major credit cards, including MasterCard, Visa, Discover, or American Express.

  • What are the payment terms?

    JW Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month, but we also offer the flexibility of long-term leases. We offer AutoPay. We can automatically charge your MasterCard, Visa, Discover, or American Express each month.

  • What do I need to do to move-out of my storage unit and get my deposit back?

    First, you are required to provide written 30-day notice prior to move-out. Upon move-out, you must remove all items from the unit and sweep the floor clean. If applicable, your gate key must also be returned to the office. Failure to meet these requirements will result in a forfeiture of the security deposit. Provide required notice between the 1st and 5th of the month to avoid being charged for an additional month.